Contact Us: +88-09678-303030, info@hisense.com.bd | Cancellation, Return & Replacement Process – Customer Initiated
Order Cancellation
> Email to info@hisense.com.bd within 24 hours of placing the order or before a dispatch notification is sent by Fair Electronics Ltd. If you wish to change the order, please book a new order while we cancel the original order placed by you
> Product dispatched before cancellation of order
- In case where product has been dispatched while the cancellation request is under review/progress, Our Logistic partner will arrange “return Shipment”. During this period if any delivery of product is attempted by our logistic partner, customer should refuse to accept delivery of product ion such case.
- Refund process for cancelled order will only be initiated after receipt of return goods at our warehouse. Such returns may take up to 10 working days. Post receipt of return goods process will be initiated for refund of amount which may take up to 10 days to reflect credit into your bank account
> Product not dispatched before the time of cancellation of order
- In such kind of cases, refund process will be initiated within 4 days after cancellation of order which may take up to 10 days to reflect credit into your bank account.
- In case product gets shipped during the process, a refund will be processed only after the return is received at our warehouse. Such returns may take up to 10 working days. Customer will be informed via an email once the order is cancelled and refund initiated
> It may take up to 10 days for refund credit to reflect into your account after initiated by SSLCOMMERZ
Damaged Parcel
> Do not accept the parcel and inform us immediately at info@hisense.com.bd or +88-09613-505050
> Product will be re shipped to you subject to its availability within 10 working days
> In case of non availability of the product a refund will be initiated within 10 working days of receiving the refusal intimation
> It may take up to 10 days for refund credit to reflect into your account after initiated by FairElectronics .
FEL-Hisense Delight Delivery : Consumer Electronics and Household appliances
> FEL-Hisense policy: https://hisense.com.bd/shop/shipping-policy/> FairElectronics authorised partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the FairElectronics product installation representative arrives at your place. On un boxing the product, either by the FairElectronics representative or by you in front of him, if the same is found to be physically damaged FairElectronics Plaza will arrange to replace the product
Damaged Product upon box opening
Mobiles Tablets and Wearables /Accessories/ Memory and Storage
> Email details of damage to https://hisense.com.bd/ within 24 hours of delivery with clear images of the product and its outer and inner packaging.> Replacement or refund will be subject to the result of due investigation conducted through the logistics partners.
> Product will be re shipped to you subject to genuiness of your claim and its availability, within 10 working days of approval of your claim.
> In case of non availability of the product a refund will be initiated within 10 working days of approval of your claim for damage.
> It may take up to 10 days for refund credit to reflect into your account after initiated by Fair Electronics Ltd
> Incident will not qualify for a replacement or refund if it is established that the product was damaged post delivery to the customer. In such cases Customer will be informed by Fair Electronics Ltd about the investigation results within 10 working days
Hisense-FEL Delight Delivery : Consumer Electronics and Household appliances
> Hisense-FEL policy: https://hisense.com.bd/shop/shipping-policy/> Hisense authorized partners take utmost care that the product is safely delivered to you. You are advised not to open the product till the Hisense product installation representative arrives at your place. On un boxing the product, either by the Hisense representative or by you in front of him, if the same is found to be physically damaged Hisense Plaza will arrange to replace the product
> Un boxing of product in the absence of installation representative or without consent of Hisense Plaza may result in refusal of claims for damaged product.
Defective Product received
Mobiles, Tablets and Wearables
> Visit FairElectronics Authorized Service Centre with the product & all inbox accessories, invoice and packagings.> As per Hisense’s warranty policy The FairElectronics service centre will check and repair the product to your satisfaction or declare the product as DOA*(Dead on Arrival). Service> Centre will extend support only in compliance with FairElectronics warranty policy as published https://hisense.com.bd/warranty
> If the product is certified by the service centre as DOA*, customer will need to email a copy of the certificate issued by Service Centre along with DOA* sealed product's
> Images at info@hisense.com.bd. If there is any tampering with seal affixed, your DOA* refund claim may be refused.
> Basis the DOA* details received on email, Savex Technologies will arrange a reverse pick up of the product.> Product will be re shipped to you subject to its availability within 10 working days of receiving DOA* details on email
> In case of product unavailability of the DOA* certified order, a refund will be initiated within 10 working days of receiving the DOA* details on email. It may take up to 10 days for refund credit to reflect into your account after initiated by Savex Technologies
*Additional Terms
> Only functional defect will be covered
> Network/Software related defects not covered
> Box, Handset and all original accessories should be available
> No sign of damage, tampering, water log or user defects
> Feature related problem not covered which are not in Specifications
> Defect must be re-produced in service centre
> DOA shall be not applicable for any defect in accessory
Updating Account Information
> If you have a account with FairElectronics eStore Bangladesh. Login your Account. Login.
> If you are new customer. Please create an account with FairElectronics eStore Bangladesh. Create acount.