SHIPPING/DELIVERY POLICY
Delivery Timeline
| Area | Days |
|---|---|
| Inside Dhaka | 3-5 working days |
| Outside Dhaka | 7-10 working days |
These are estimated time-frames based on working days. If our team foresees a delay in order fulfillment from vendor, you shall be informed accordingly by us.
Note: For any consumer electronics product if the delivery location is inside Dhaka Metro, we deliver to the door-step of the mentioned delivery location. Outside dhaka we only cover the town area of any District. Customer will have to collect product/s from District/Town or courier point.
How can I track the status of my order?
Any time you can track your order status by using the order number on the "Order Status" page, as shown below:
How am I informed about the expected delivery of my order?
→When the order is shipped, you will receive an email and an SMS with a link and a tracking number to monitor the delivery status of your package.
At the time your order is confirmed, you will be communicated an estimated delivery time for your items.
Note: If your order has multiple items, you might receive the items in separate packages.
If you are in Dhaka:
→You will also receive an SMS on the day your order is being delivered, with the delivery agents name and phone number. If there is a payment required on delivery, you will also be reminded of this amount.→In case we are unable to deliver your package, you will also be reminded by an SMS about our attempt to deliver your order. After 3 attempts, the order shall be cancelled.
How To Change My shipping Address?
If the order hasn't shipped, you can usually request a cancellation and then place a new order with the correct address.
RETURN, REFUND & CANCELLATION POLICY
Return:
If the product is damaged, defective, incorrect, or incomplete at the time of delivery, you may return it.
For consumer electronics and mobile phones, brand warranty support is available for issues after usage or the return period.
| Valid reasons to return an item: |
|---|
| Delivered product is damaged (physically destroyed or broken). |
| Delivered product is incorrect (wrong product/wrong size). |
| Delivered product does not match the description or picture. |
| Change of mind is not applicable for return and refund. |
Refund:
If the customer has made an advance payment online, they will receive a full refund if the order has not received any cashback or is not under any promotional campaign.
Refunds may take 7-10 working days to process.
Cancellation:
- Orders may be canceled within three working days if the stock is unavailable.
- If the customer agrees to wait, the order remains in open/processing/hold status.
- Once the product is marked as shipped, the order cannot be canceled.
Security
Orders can only be delivered to a private address (e.g. home or work address). Kindly note that we cannot deliver any order to public places, streets, cafes and/or restaurants. If the payment is made with a credit/debit card, the person receiving the order at the delivery address needs to show his or her CNIC to our Delivery Agent.