Fair Electronics Ltd
Fair Electronics Ltd. a concern of Fair Group is the authorized manufacturer and distributor of Hisense Home Appliance products Bangladesh.
Warranty Period by Product:
Fair Electronics Ltd. (henceforth referred to as the "Company") assures the buyer that this product is covered under warranty in accordance with the accompanying table and that any part(s) that are defective due to subpar material or workmanship will be repaired at no cost to you. Unless otherwise noted, the product's warranty begins on the date of purchase.
| TV | Refrigerator | Air Conditioner | Washing Machine | Microwave Oven | |||||
|---|---|---|---|---|---|---|---|---|---|
| Panel | 4 Years | Compressor | 12 Years Inverter | Compressor | 12 Years Inverter | Motor | 12 Years | Magnetron | 2 Years |
| Motherboard | 4 Years | Motherboard | 2 Years | Motherboard | 2 Years | Motherboard | 2 Years | Motherboard | 2 Years |
| Spare part | 4 Years | Spare part | 2 Years | Spare part | 2 Years | Spare part | 2 Years | Spare part | 2 Years |
| Free Service | 4 Years | Free Service | 2 Years | Free Service | 2 Years | Free Service | 2 Years | Free Service | 2 Years |
* In the case of parts warranties, labor cost and gas cost will be chargeable as per the applicable rates.
Warranty Conditions
| 1. A proof of purchase is required before a warranty claim can be made. |
| 2. The product ought to have been acquired via an Authorized Fair Electronics Sales Dealer in Bangladesh. |
| 3. Only repairs completed by Fair Electronics Authorized Service Centers are eligible for warranty claims. |
| 4. The product category and Fair Electronics policy determine which products are eligible for carry-in or in-home service. |
| 5. If an item has a problem, only that accessory will be fixed or changed. |
| 6. Cosmetic, esthetic, plastic, and glass parts are not protected by warranties. |
| 7. Fair Electronics will be the owner of the damaged items or parts that is replaced under this warranty. |
| 8. Fair Electronics reserves the right to use new, reconditioned, refurbished, or accessory parts while performing repairs. |
| 9. In the event that a product fails, Fair Electronics will not be held responsible for any losses or resulting damages. |
| 10. The product's original serial number is eliminated, changed, or taken out of it. |
| 11. Defects brought on by uncontrollable factors such as lightning, unusual voltage, spikes, outside sources (such as connections to cable or set-top boxes), fire, water logging, natural disasters, disturbances, riots, theft, antisocial behavior, and divine interventions |
| 12. Fair Electronics should provide appropriate documentation to substantiate any extended or additional warranty that it offers. |
| 13. Unless specifically stated otherwise by Fair Electronics in the product documentation or instruction handbook, the use of power stabilizers with the appropriate rating is required. |
| 14. The limited warranty will apply in accordance with the updated T&C as Fair Electronics shall see fit in the event that the fault results from installation carried out by a party other than an authorized party. |
| 15. The following conditions are not covered by the warranty: (a) Abuse or improper handling (b) Inadequate ventilation (c) Inappropriate voltage (d) Utilizing external materials (e) Normal wear and tear (f) Damage from physical force that results in physical or electrical damage. |
| 16. Certain items require routine part cleaning, maintenance, and upkeep. Unless otherwise specified, such routine maintenance will be paid for out of pocket and not covered by warranty. |
| 17. The buyer agrees to abide by Fair Electronics' current depreciation regulations, which will be regarded as a workable alternative to repairs in the event of an unanticipated incident and the unavailability of spare parts. |
| 18. The warranty does not cover pipes or wiring to or from the product. |
| 19. When repairs are requested or performed, the service engineer does not receive the properly completed warranty card or proof of purchase. |
| 20. Fair Electronics disclaims all liability for any damage, loss, expense, inconvenience, or cost resulting from using or not being able to use the product. Fair Electronics will never be responsible for any loss, cost, expense, inconvenience, or damage that goes over the product's original purchase price. |
| 21. The product is not used in accordance with the recommended power levels or the guidelines provided in the instruction manual. |
| 22. Either the product is being utilized for commercial purposes, OR it has been used excessively and beyond what the product's instruction manual allows. |
| 23. Site conditions—the areas where the product is utilized or maintained—that do not align with how the product is meant to operate. |
| 24. Defects that arise from exposure to moisture, dampness, severe temperatures or environmental conditions, or from sudden changes in these conditions; corrosion, oxidation, food or liquid spillage, or chemical substance effect. |
| 25. The product warranty will be voided for defects brought on by customer carelessness or tampering. |
| 26. Defects brought on by rodents, cockroaches, ants, bugs, fungi, or any other animals, birds, or insects that reside in the home. |
| 27. Defects brought about by the buyer's carelessness or omission of routine servicing or maintenance as specified in the product's instruction manual. |
| 28. Defects resulting from using non-fair electronic authorized consumables or third-party content. |
Warranty Void Conditions
The equipment may be repaired by Fair Electronics at its sole discretion and at a cost if any of the following circumstances occur: the warranty will be nullified. Regarding whether a complaint falls under any of these categories, Fair Electronics' determination will be binding on the buyer. The following conditions are not covered by the warranty:
| * Attempts by third parties to fix or misuse or mishandle equipment are not covered under warranty. |
| * Insufficient ventilation. |
| * Using outside resources. |
| * Typical deterioration. |
| * Damage brought on by physical impact or fire, either electrical or physical. |
| * The product's warranty will be nullified if it malfunctions due to specific circumstances or types (such as water logging, misuse, physical damage from pressure, etc.). |
Terms & Conditions
| The following situations are not covered by this warranty: |
| • Upon undertaking or requesting a repair, the service engineer is not given the completed warranty card or invoice. |
| • According to authorized service center/company workers, defects resulting from incorrect use are identified. |
| • The customer or unauthorized workers may modify or alter the circuitry in any way, as determined by corporate personnel. |
| • When a service request is made, the original warranty card and purchase documentation are absent. |
| • Any editing done to a copy of an invoice or warranty card. |
Warranty Guide for Hisense Home Appliances
Air Conditioners:
• Because of clogged air filter mesh, you may occasionally experience performance issues with your air conditioners. Cleaning the same will remedy this. The user manual for your product should provide the procedure. Alternatively, you can get assistance from our Customer Contact Center, who can walk you through the steps. This cannot be interpreted as a flaw in the product.
• In most cases, a typical installation charge depending on the amount of material needed is assessed during the product installation. If extra materials such as pipes, wood logs, switches, wire, etc. are needed for the installation, the cost will be in addition to the usual installation fees.
• It might be necessary to top off the gas in your air conditioner more than once to maintain optimal performance if the compressor and indoor unit are situated farther apart than is typical. There will be a fee for this.
• In the event that a compressor or condenser needs to be replaced during the warranty term for a particular part, refilling gas or coolant will incur fees.
Refrigerators:
• If the usage deviates from the instructions handbook, the warrantee is void.
• The refrigerator's rear may occasionally leak water, causing problems for you. Water evaporation, incorrect drainage, or improper defrosting are the causes of this. Draining the extra water will fix this. You may contact our Customer Contact Center, who can walk you through the process, or you can locate the method in the user manual for your product. Nothing about this will be interpreted as a product flaw.
• When replacing a compressor during a part-specific warranty term or when gas or coolant is needed to refill owing to physical damage, there will be a fee.
Washing Machines:
• For your washing machine to function well, the water inlet and drainage lines must be correctly connected. An additional significant factor is the floor's slope, where the machine is situated. Please refer to your user handbook for a new check if you experience any performance issues with the aforementioned. Even our Customer Contact Center is available to assist you.
• When the washing machine is not seated correctly, it can occasionally produce some noise. By examining the machine's seating and adjusting the position, you can fix it. Even incorrect clothing positioning in the washing/drying processes may cause this noise. Before registering a repair service, please make sure the above is correct. The aforementioned should not be interpreted as a product flaw.